好吧,鉴于我是一个新人,再次体验法逊客 优惠信息及海淘技术

frankfox 2011-12-10 2640

其实,我觉得做生意一定要讲求信用,法逊真的是一个很好的例子,之前我发帖子说我通过邮件,成功让法逊退还了我一台8110的17欧元差价,今天,我针对之前法逊系统问题自动取消了我另外一套8110的订单导致我需要重新购买令邮费增加的问题,经过5封邮件的往来,终于说清楚了事情前因后果,目前法逊承诺3天之内退还因为这次系统问题导致的我邮费上涨的问题,也就是说我重新购买的一台8110的邮费从原来的8.9欧元下调到3欧元,正好抵上之前两套一次邮购的邮费。赞一个! btw,我觉得大家伙在海购的时候真的应该据理力争,这是我们消费者的权益。并不是说中国人抠门或者什么的,既然我花这个钱,就应该得到我应有的服务。这不,法逊做到了!我估计以后我还会经常在法逊购买的。 付邮件原文! Dear Hui Xu, Thank you for contacting Amazon.fr. I tried to contact you by phone, but I was unable to get through to you because of the time difference. Please accept my apologies for the issues that you have experienced with your order #xxx-1566343-xxxxxxx I confirm that the following item "Lego Technic - 8110 - Jeu de Construction - Unimog - U400" has been cancelled from this order. I have seen that you have ordered again this item within your new order #xxx-0183781-xxxxxxx. Because the cancellation of this item in your first order is due to an error of Amazon, I have requested a refund of your sipping fees for this item to bank account of your payment card in the amount of 5.49 euro. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement. I thank you for taking the time to review the above information, and I hope that this now brings to a close the outstanding issues. Thank you for shopping with Amazon.fr.
最新回复 (11)
  • 楚沐猴 2011-12-10
    2
    问一下,都是用英文交流的么? 还有个问题,我完全不知道该怎么从哪里进去找到正确的发邮件联系供应商的地方。比如我现在有个订单还没发货,需要联系他们怎么搞,能给个比较详细的步骤吗?
  • zeta1 2011-12-10
    3
    碰到这种服务才有当上帝的感觉,大家也就继续心甘情愿的掏钱了~~~ :d 还有LZ你已经算镇上熟人了哦~~~ :rolleyes:
  • frankfox 2011-12-10
    4
    [QUOTE][zeta1]碰到这种服务才有当上帝的感觉,大家也就继续心甘情愿的掏钱了~~~ :d 还有LZ你已经算镇上熟人了哦~~~ :rolleyes:[/QUOTE] 哈哈,我懒直接下拉标题而已,另外我等级还是观光客。。。。
  • hangxian 2011-12-10
    5
    注意措辞客气点 基本OK .一条levis 正在退货途中!
  • ajdken 2011-12-10
    6
    恭喜恭喜!
  • windxin 2011-12-11
    7
    请问可以给法国亚马逊的客服发英文邮件吗?实在是搞不定法文,我11月20日下的订单,承诺11月30日到货的,现在还显示从法兰克福发出来,国内都没有到,估计丢了,想申请退款加补偿
  • 拒绝融化の冰 2011-12-11
    8
    法逊代言人啊;)
  • xinleiming 2011-12-11
    9
    不错...
  • shadow3878 2011-12-12
    10
    [QUOTE][楚沐猴]问一下,都是用英文交流的么? 还有个问题,我完全不知道该怎么从哪里进去找到正确的发邮件联系供应商的地方。比如我现在有个订单还没发货,需要联系他们怎么搞,能给个比较详细的步骤吗?[/QUOTE] 同问, 求法国亚马逊客服邮件地址
  • frankfox 2011-12-12
    11
    请自己看论坛,我重新开了一帖告诉如何联系法逊客服!
  • ericqqaazz 2011-12-12
    12
    很好的态度,这才是顾客是上帝嘛 想想中国的京东,亚马逊:brick: :brick: :brick:
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