本帖最后由 我是神 于 2013-8-26 19:27 编辑
这两天做了一个小加特林，用了一个L马达，结果呢，马达很欢乐的转了几下，不转了。。。，怎么试也不转，绝对不是电池盒问题，也不是电量问题，或接触不良
决定申请补件，因为那个L马达只用了几次，且绝对没有暴力，绝对是质量问题
开始申请补件
连续按正常申请程序申请两次，两次等好久也石沉大海，我愤怒了，上次看到乐乐镇上说把地址设成德国， 乐高很快就会给你寄邮件，中国就石沉大海，我就设成德国试试，没想到申请以后1分钟邮件就来了，就是这个：
Lieber LEGO Fan,
vielen Dank für Ihre E-Mail an LEGO Direct.
Wir bedauern, dass in Ihrem LEGO Bausatz ein defektes Teil war. Es ist sehr wichtig für uns, dass unsere Produkte den h挀栀猀琀攀渀 Qualit琀猀愀渀昀漀爀搀攀爀甀渀最攀渀 und Ihren Erwartungen an den LEGO Markennamen entsprechen. Bitte entschuldigen Sie, dass dies bei Ihrem neuen LEGO Set nicht der Fall war. Im Garantiefall werden wir Ihnen natürlich kostenlosen Ersatz zukommen lassen.
Sofern keine Rückfragen entstehen, sollte unsere Sendung innerhalb der n挀栀猀琀攀渀 2 Wochen bei Ihnen eintreffen.
Freundliche Grü攀
Ihr LEGO Direct Team
P.S. Diese Email ist eine automatisch versandte Nachricht. Bitte senden Sie keine Antwort auf diese Email.
[LEGO System A/S, Aastvej 1, 7190 Billund, D渀攀洀愀爀欀 - Registergericht: Retten i Kolding, Domhusgade 24, 6000 Kolding, D渀攀洀愀爀欀??- Handelsregisternummer: CVR 47458714 - Gesch昀琀猀昀ührer: Mads Nipper]
LEGO Service:033871846A [DE-DE]
? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?自己谷歌翻译去吧? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?
k
.可是， 马达会发到德国去，就当是对乐高区别对待的惩罚吧，生气ing乐高也搞区别对待
然后，我再一次愤怒了，于是直接给乐高写邮件，大意是我是中国的乐高迷，买的42009了的马达神奇的不转了balabala的，没想到，乐高很快发来了回复邮件：
这是一封自动回复邮件，代表我们已经收到了您的来信。在接下来的一两天，我们的客服人员将会通过电话或邮件等方式与您联系。
谢谢！
乐高客服
温馨提示：系统不能接收直接回复的邮件。如果您需要再次联系我们，请您前往(LEGO.com/service) 进行咨询。
目前就是这样，持续更新补件经过。
8.27
今天乐高给我发了封这个:
客户服务 免费电话:
客户服务 : 400 881 0252
您可以访问 LEGO.com/service查询更详细的信息。
尊敬的顾客,
非常感谢您联系我们！
很抱歉，通过您的邮件内容我们很难判断出您产品的具体问题，请您直接拨打乐高客户服务热线咨询。
祝您生活愉快！
乐高客服
你知道吗？
乐高是世界最大的轮胎制造商，每年制造近3亿个轮胎！
如果您想回复此封邮件，请您直接按“回复”。请不要更改邮件标题，更改标题将有可能导致邮件丢失。此邮件不能接收任何附件，请您谅解。
LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Mads Nipper
LEGO and the LEGO logo are trademarks of the LEGO Group.
2013 The LEGO Group
个人信息以及隐私政策
From:![]()
[email protected] <![]()
[email protected]>
To: ERMSSUPRT2/[email protected]/P11CLNT411 <![]()
[email protected]>
CC:
Sent: 26.08.13 11:58:09
Subject: WEB FORM :{sender:[![]()
[email protected]]}
**************************
Content:
emailguid:521AA935347D0A10E10080000A940E13
firstname:gao
lastname:hua
street1:
street2:
city:
postalcode:
region:
country:CN
language:ZH
telephone:
mobile:
emailid:[email protected]
child:N
topic:complaint
subjectlevel1:Products
subjectlevel2:General Product Queries
subjectlevel3:
subjectlevel4:
subjectcode:Z_CS_110985
emailsubmitdate:26.08.2013
emailtimestamp:0000035533
contactid:582
contactguid:373F8C20459946A0BC4FA27982C28A2A
comment:Lego: I was a fan of Lego from China a few days ago to buy a new motor actually 42,009 of L can not be transferred, without any reaction after the power, connect the receiver later V2 speed remote control, no reaction of ordinary Remote Remote Im sure the battery compartment there is electricity, green light is on, but also to ensure proper contact. Please Lego company must send me additional documents, thank you A loyal Lego from Chinese fans |
**************************
我很生气，这不是在气我吗，我的英语口语那么差，于是给乐高回信：
我说的多明白！我的42009里的L马达买回来就不转！我要申请补件！！！快给补！！！！
结果成了这个样子：
很抱歉您发送的邮件被退回，以下是该邮件的相关信息：
被退回邮件
主 题：回复：LEGO Service {SrvReqNo:[8000002131]} | ZH - CN
时 间：2013-08-27 12:28:21
无法发送到![]()
[email protected]
退信原因
收件人邮件地址（![]()
[email protected]）不存在，邮件无法送达。
host mail.messaging.microsoft.com[216.32.180.22] said: 550 5.4.1![]()
[email protected]: Recipient address rejected: Access Denied (in reply to RCPT TO command)
解决方案
请联系您的收件人，重新核实邮箱地址，或发送到其他收信邮箱。 您也可以向管理员报告此退信。
我愤怒了！强烈谴责乐高，于是又给乐高发了封申请补件的邮件，又接到了乐高的自动回复，现在就是这样。随时会更新
今天我又快乐的申请了一次，乐高给我发了这个：
Find out more onLEGO.com/service
Reference: 3001417484
Dear Gao,
Were sorry to hear something was wrong with your new LEGO set. We work really hard to make sure that our toys are perfect and will pass your feedback on to our Quality Department.
If we need any more information than you’ve already given us, we’ll email you again in the next one or two days. Otherwise, we’ll send a shipping confirmation as soon as your replacement is on its way.
Kind regards,
LEGO Customer Service
PS. If you need to contact us again, please go to LEGO.com/service. Don’t reply to this email because your message won’t be accepted by our system.
LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Mads Nipper
LEGO and the LEGO logo are trademarks of the LEGO Group.
2013 The LEGO Group
For more information about our Privacy Policy, click here.
呵? ?? ?? ?? ?? ?? ?? ?
呵呵，坐等第二封邮件，乐高真是磨叽
下午我打开了邮箱，发现乐高给我回了邮件，大家鉴定一下，乐高给我发了吗
THANK YOU FOR
SHOPPING WITH US!
Gao,
This email is confirmation that we have received your order placed on 28-08-2013. Your order details are below.
Order Summary
Shipping Address:
Gao Hua
No.53 jinan yingxiongshan road
jinan,
250002
CHINA
Order Number: 3001417484
ORDER DESCRIPTION
Description
Qty
Price
LPF MOTOR LARGE 3X4X7
Item: 99499
1
EUR??0.00
Sub Total
EUR 0.00
Shipping
EUR 0.00
Order Total
EUR 0.00
If your order was paid using a credit card, debit card or gift card, we will be authorizing it shortly, yet no charge will be made until your order ships. If we are unable to obtain authorization, we will contact you. Please note that your bank may hold these funds temporarily as part of the authorization process. If any of your items are on backorder, you will be notified in a separate email.
NEED HELP?
CUSTOMER SERVICE
FAQs
Contact Us
Shopping Security
Return Policy
Your Satisfaction
LEGO嬀/b] VIP
START BUILDING YOUR
VIP REWARDS
Become a LEGO VIP Member to earn rewards on future purchases! You could earn points on every order!
JOIN IN THE FUN!
SUBSCRIBE TO
LEGO SHOP EMAILS!
Discover the World of LEGO Friends!
Discover the exciting world of LEGO
Star Wars℡嬀/b]
[td=1] [td=1]
SHOP BY:
Please do not reply to this email address. This is an automated email notification from The LEGO Company that cannot accept reply responses. You are receiving it to inform you about the status of an order you made via telephone, mail order or online at LEGOshop.com. If you think you have received this message in error, or have any questions, please contact Customer Service by email.
We value your privacy. Please review our complete Privacy Policy.
LEGO and the LEGO logo are trademarks of the LEGO Group.
(C) 2013 The LEGO Group.
USA: LEGO Brand Retail, 555 Taylor Road, PO Box 1310,
Enfield, CT 06083-1310
Europe: LEGO Shop at Home, 33 Bath Road, Slough, SL1 3UF, England
2013 Lucasfilm Ltd. LLC & TM. All rights reserved
44701824
持续更新，随时分享
这两天做了一个小加特林，用了一个L马达，结果呢，马达很欢乐的转了几下，不转了。。。，怎么试也不转，绝对不是电池盒问题，也不是电量问题，或接触不良
决定申请补件，因为那个L马达只用了几次，且绝对没有暴力，绝对是质量问题
开始申请补件
连续按正常申请程序申请两次，两次等好久也石沉大海，我愤怒了，上次看到乐乐镇上说把地址设成德国， 乐高很快就会给你寄邮件，中国就石沉大海，我就设成德国试试，没想到申请以后1分钟邮件就来了，就是这个：
Lieber LEGO Fan,
vielen Dank für Ihre E-Mail an LEGO Direct.
Wir bedauern, dass in Ihrem LEGO Bausatz ein defektes Teil war. Es ist sehr wichtig für uns, dass unsere Produkte den h挀栀猀琀攀渀 Qualit琀猀愀渀昀漀爀搀攀爀甀渀最攀渀 und Ihren Erwartungen an den LEGO Markennamen entsprechen. Bitte entschuldigen Sie, dass dies bei Ihrem neuen LEGO Set nicht der Fall war. Im Garantiefall werden wir Ihnen natürlich kostenlosen Ersatz zukommen lassen.
Sofern keine Rückfragen entstehen, sollte unsere Sendung innerhalb der n挀栀猀琀攀渀 2 Wochen bei Ihnen eintreffen.
Freundliche Grü攀
Ihr LEGO Direct Team
P.S. Diese Email ist eine automatisch versandte Nachricht. Bitte senden Sie keine Antwort auf diese Email.
[LEGO System A/S, Aastvej 1, 7190 Billund, D渀攀洀愀爀欀 - Registergericht: Retten i Kolding, Domhusgade 24, 6000 Kolding, D渀攀洀愀爀欀??- Handelsregisternummer: CVR 47458714 - Gesch昀琀猀昀ührer: Mads Nipper]
LEGO Service:033871846A [DE-DE]
? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?自己谷歌翻译去吧? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?
k
.可是， 马达会发到德国去，就当是对乐高区别对待的惩罚吧，生气ing乐高也搞区别对待
然后，我再一次愤怒了，于是直接给乐高写邮件，大意是我是中国的乐高迷，买的42009了的马达神奇的不转了balabala的，没想到，乐高很快发来了回复邮件：
这是一封自动回复邮件，代表我们已经收到了您的来信。在接下来的一两天，我们的客服人员将会通过电话或邮件等方式与您联系。
谢谢！
乐高客服
温馨提示：系统不能接收直接回复的邮件。如果您需要再次联系我们，请您前往(LEGO.com/service) 进行咨询。
目前就是这样，持续更新补件经过。
8.27
今天乐高给我发了封这个:
客户服务 免费电话:
客户服务 : 400 881 0252
您可以访问 LEGO.com/service查询更详细的信息。
尊敬的顾客,
非常感谢您联系我们！
很抱歉，通过您的邮件内容我们很难判断出您产品的具体问题，请您直接拨打乐高客户服务热线咨询。
祝您生活愉快！
乐高客服
你知道吗？
乐高是世界最大的轮胎制造商，每年制造近3亿个轮胎！
如果您想回复此封邮件，请您直接按“回复”。请不要更改邮件标题，更改标题将有可能导致邮件丢失。此邮件不能接收任何附件，请您谅解。
LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Mads Nipper
LEGO and the LEGO logo are trademarks of the LEGO Group.
2013 The LEGO Group
个人信息以及隐私政策
From:
To: ERMSSUPRT2/[email protected]/P11CLNT411 <
CC:
Sent: 26.08.13 11:58:09
Subject: WEB FORM :{sender:[
**************************
Content:
emailguid:521AA935347D0A10E10080000A940E13
firstname:gao
lastname:hua
street1:
street2:
city:
postalcode:
region:
country:CN
language:ZH
telephone:
mobile:
emailid:[email protected]
child:N
topic:complaint
subjectlevel1:Products
subjectlevel2:General Product Queries
subjectlevel3:
subjectlevel4:
subjectcode:Z_CS_110985
emailsubmitdate:26.08.2013
emailtimestamp:0000035533
contactid:582
contactguid:373F8C20459946A0BC4FA27982C28A2A
comment:Lego: I was a fan of Lego from China a few days ago to buy a new motor actually 42,009 of L can not be transferred, without any reaction after the power, connect the receiver later V2 speed remote control, no reaction of ordinary Remote Remote Im sure the battery compartment there is electricity, green light is on, but also to ensure proper contact. Please Lego company must send me additional documents, thank you A loyal Lego from Chinese fans |
**************************
我很生气，这不是在气我吗，我的英语口语那么差，于是给乐高回信：
我说的多明白！我的42009里的L马达买回来就不转！我要申请补件！！！快给补！！！！
结果成了这个样子：
很抱歉您发送的邮件被退回，以下是该邮件的相关信息：
被退回邮件
主 题：回复：LEGO Service {SrvReqNo:[8000002131]} | ZH - CN
时 间：2013-08-27 12:28:21
无法发送到
退信原因
收件人邮件地址（
host mail.messaging.microsoft.com[216.32.180.22] said: 550 5.4.1
解决方案
请联系您的收件人，重新核实邮箱地址，或发送到其他收信邮箱。 您也可以向管理员报告此退信。
我愤怒了！强烈谴责乐高，于是又给乐高发了封申请补件的邮件，又接到了乐高的自动回复，现在就是这样。随时会更新
今天我又快乐的申请了一次，乐高给我发了这个：
Find out more onLEGO.com/service
Reference: 3001417484
Dear Gao,
Were sorry to hear something was wrong with your new LEGO set. We work really hard to make sure that our toys are perfect and will pass your feedback on to our Quality Department.
If we need any more information than you’ve already given us, we’ll email you again in the next one or two days. Otherwise, we’ll send a shipping confirmation as soon as your replacement is on its way.
Kind regards,
LEGO Customer Service
PS. If you need to contact us again, please go to LEGO.com/service. Don’t reply to this email because your message won’t be accepted by our system.
LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Mads Nipper
LEGO and the LEGO logo are trademarks of the LEGO Group.
2013 The LEGO Group
For more information about our Privacy Policy, click here.
呵? ?? ?? ?? ?? ?? ?? ?
呵呵，坐等第二封邮件，乐高真是磨叽
下午我打开了邮箱，发现乐高给我回了邮件，大家鉴定一下，乐高给我发了吗
THANK YOU FOR
SHOPPING WITH US!
Gao,
This email is confirmation that we have received your order placed on 28-08-2013. Your order details are below.
Order Summary
Shipping Address:
Gao Hua
No.53 jinan yingxiongshan road
jinan,
250002
CHINA
Order Number: 3001417484
ORDER DESCRIPTION
Description
Qty
Price
LPF MOTOR LARGE 3X4X7
Item: 99499
1
EUR??0.00
Sub Total
EUR 0.00
Shipping
EUR 0.00
Order Total
EUR 0.00
If your order was paid using a credit card, debit card or gift card, we will be authorizing it shortly, yet no charge will be made until your order ships. If we are unable to obtain authorization, we will contact you. Please note that your bank may hold these funds temporarily as part of the authorization process. If any of your items are on backorder, you will be notified in a separate email.
NEED HELP?
CUSTOMER SERVICE
FAQs
Contact Us
Shopping Security
Return Policy
Your Satisfaction
LEGO嬀/b] VIP
START BUILDING YOUR
VIP REWARDS
Become a LEGO VIP Member to earn rewards on future purchases! You could earn points on every order!
JOIN IN THE FUN!
SUBSCRIBE TO
LEGO SHOP EMAILS!
Discover the World of LEGO Friends!
Discover the exciting world of LEGO
Star Wars℡嬀/b]
SHOP BY:
Please do not reply to this email address. This is an automated email notification from The LEGO Company that cannot accept reply responses. You are receiving it to inform you about the status of an order you made via telephone, mail order or online at LEGOshop.com. If you think you have received this message in error, or have any questions, please contact Customer Service by email.
We value your privacy. Please review our complete Privacy Policy.
LEGO and the LEGO logo are trademarks of the LEGO Group.
(C) 2013 The LEGO Group.
USA: LEGO Brand Retail, 555 Taylor Road, PO Box 1310,
Enfield, CT 06083-1310
Europe: LEGO Shop at Home, 33 Bath Road, Slough, SL1 3UF, England
2013 Lucasfilm Ltd. LLC & TM. All rights reserved
44701824
持续更新，随时分享
最新回复 (19)
-
yoken 2013-8-282楼 -
yoken 发表于 2013-8-28 15:59 [img]static/image/common/back.gif[/img]我是神 2013-8-283楼
Gao Hua
No.53 jinan yingxiongshan road
jinan, 这个地方凭订单号3001417484拿你的L马达嗯，我明白，关键是发了没有 -
我是神 发表于 2013-8-28 16:05 [img]static/image/common/back.gif[/img]vipmedy 2013-8-284楼
嗯，我明白，关键是发了没有发的话有第三封
YE08 ShipConfirmtion-Part P03
没有的话嘛…… -
vipmedy 发表于 2013-8-28 18:27 [img]static/image/common/back.gif[/img]我是神 2013-8-285楼
发的话有第三封
YE08 ShipConfirmtion-Part P03
没有的话嘛……哦，好吧，坐等第三封 -
dna2 2013-8-286楼 -
dna2 发表于 2013-8-28 18:40 [img]static/image/common/back.gif[/img]我是神 2013-8-287楼
楼主用的啥翻译软件啊？那段英文翻译的够糟的。谷歌翻译 -
24小时 2013-8-288楼 -
24小时 发表于 2013-8-28 18:51 [img]static/image/common/back.gif[/img]我是神 2013-8-289楼
乐高的信里居然有火星文额，那是德文，传到论坛上来不支持德文就变火星文了 -
拒绝融化的冰 2013-8-2810楼 -
mting 2013-8-2811楼 -
mting 发表于 2013-8-28 19:15 [img]static/image/common/back.gif[/img]我是神 2013-8-2812楼
哈哈lz我在德国你可以发给我 我在邮寄给你这样子额。。。额。。。额。。。你私吞了咋办 -
xingcunzhe4 2013-8-2813楼 -
E=mc? 2013-8-2814楼 -
E=mc? 2013-8-2815楼
-
haiout 2013-8-2816楼 -
古叫 2013-8-2817楼
-
E=mc? 发表于 2013-8-28 21:47 [img]static/image/common/back.gif[/img]我是神 2013-8-2918楼
还有乐高的补件貌似不存在自己弄坏的乐高赔的选项。其实补件有三个选项，第一个是打开就没有，第二个是打开是坏的，第三个是自己弄坏了，都是乐高赔 -
名字真难起 2013-8-2919楼
-
我是神 发表于 2013-8-29 08:35 [img]static/image/common/back.gif[/img]E=mc? 2013-8-2920楼
其实补件有三个选项，第一个是打开就没有，第二个是打开是坏的，第三个是自己弄坏了，都是乐高赔 ...哦，soga，原来如此