1号到8号，才反应过来处理这件事儿，朝我要小票。 lego官网的效率真tmd差。 p.s.我black friday订单被hold on ，我先后几天发了3封email。至今都未收到一次回复（机器人不算）！

[QUOTE][underredsky]说说我的经历： 12月1号官网申请部件。很快就收到email，主要内容就是大家熟悉的： “Unless we need to contact you regarding your part, well send a replacement to you as quickly as possible. This should arrive within three weeks.” 我就坐等收件了。没想到今天收到email，主要内容： Our system tells...[/QUOTE] 我猜情况是这样：某天，乐高发了通知给所有的经销商，撤下39R1，返厂。 可是咱们之前已经从网站买来，转运回家已经没准是半个月之后的事情了，存在一个时间差。 所以我猜，现在国外的b2c应该已经都没有39r1了。 倒是BL和国内淘宝在今后一段时间会比较危险，说不清楚来源，很有可能乐高也不给补了。

[QUOTE][fayex]我猜情况是这样：某天，乐高发了通知给所有的经销商，撤下39R1，返厂。

可是咱们之前已经从网站买来，转运回家已经没准是半个月之后的事情了，存在一个时间差。

所以我猜，现在国外的b2c应该已经都没有39r1了。

倒是BL和国内淘宝在今后一段时间会比较危险，说不清楚来源，很有可能乐高也不给补了。[/QUOTE]


你说的很有道理
Could you tell us where you bought your LEGO set so we can talk to the shop and try and find out why this problem has happened again?
这句话基本是这个理儿。

不过这效率。7天才人工处理邮件？

打个电话吧，我今天刚打过，不过我是因为之前的订单的问题，他们的邮件处理速度最近很糟糕，我发了几封邮件连个回复都没了

我上个月申请的补件 到现在还没寄到 还是美国地址 晕啊晕

[QUOTE][fayex]我猜情况是这样：某天，乐高发了通知给所有的经销商，撤下39R1，返厂。 可是咱们之前已经从网站买来，转运回家已经没准是半个月之后的事情了，存在一个时间差。 所以我猜，现在国外的b2c应该已经都没有39r1了。 倒是BL和国内淘宝在今后一段时间会比较危险，说不清楚来源，很有可能乐高也不给补了。[/QUOTE] 是说现在警报解除可以踏实的囤197了么？:rolleyes:

[QUOTE][bongtong]是说现在警报解除可以踏实的囤197了么？:rolleyes:[/QUOTE]
一家之言，不带表事实如此

[QUOTE][sangyao2004]那你都是怎么解决的啊？从国外买件？[/QUOTE] 从别的SET里面杀，反正最后都是一堆肉:rolleyes:

我收到的邮件是这样的 As an exception I have asked for replacement pieces to be sent to you. We always try to match the colour you want, but sometimes stocks run low, so we might have to send you a different one. Your LEGO parts are on their way from our warehouse in Denmark and should be there within 21 business days. 这是不是说给我补了？

[QUOTE][tukki]我收到的邮件是这样的 As an exception I have asked for replacement pieces to be sent to you. We always try to match the colour you want, but sometimes stocks run low, so we might have to send you a different one. Your LEGO parts are on their way from our warehouse in Denmark and should be there withi...[/QUOTE] 意思是你的补件可以给你寄，但是有些缺件的颜色可能不一样

197也别囤了，国外论坛说197可能还要持续1年呢

[QUOTE][underredsky]你说的很有道理
Could you tell us where you bought your LEGO set so we can talk to the shop and try and find out why this problem has happened again?
这句话基本是这个理儿。

不过这效率。7天才人工处理邮件？[/QUOTE]


又过了7天，昨晚给我回了第2封封email，让我打电话，他们要“验证我订单的细节”
TMD气死我了。

我给他们回了一封，口气很不好。
当然我的英文水平如此了，不知有没有把自己的意思表达清楚。
感兴趣的各位大大可以看看，帮我指正。 :burn:
因为我猜不到他们会不会还让我做这做那。



Hello,
I asked for missing parts of lego 10197 fire brigate at [url]www.lego.com on around Dec.1st.
7 days later, on Dec.8th I received a reply asking me that "Could you tell us where you bought your LEGO set so we can talk to the shop and try and find out why this problem has happened again?". And I was asked to send a copy of my receipt for the set.Because the problem of 39r1 was widely discussed at many forums such as brickset at the beginning of November, and then maybe solved by LEGO company.So I comprehended your doubt that why I still asked for missing parts of lego 10197 a few days later.Therefore I wrote back that I placed the order of the lego 10197 at [url]www.toysrus.com online on Oct.23rd. And it was shipped on Oct.26th when LEGO company had not begin to resolve the problem yet. I did not have such a receipt. But I gave the screenprint of the order in two pictures attached which I think can prove too.

But another 7 days later, on Dec.15th I received the 2nd reply just asking me to call you to verify the details of my order .Funny! I am not placing an order at LEGO shop,right?I do not know what such "details" you want to know? Dont you see the two sceenprints? I am doubtful that the second custom service did not know the whole thing and treat my last email seriously.
Half a month have passed. Your efficiency is not satisficating.

I do not want to call because my oral English is not good.I just want my missing parts back to complete my building. It is the mistake of LEGO company, not mine! Why you went on making trouble to me? Or you think I cheat for some bricks?

[QUOTE][underredsky]又过了7天，昨晚给我回了第2封封email，让我打电话，他们要“验证我订单的细节”
TMD气死我了。

我给他们回了一封，口气很不好。
当然我的英文水平如此了，不知有没有把自己的意思表达清楚。
感兴趣的各位大大可以看看，帮我指正。 :burn:
因为我猜不到他们会不会还让我做这做那。



Hello,
I asked for miss...[/QUOTE]


fire brigad[/COLOR]e~~