Thanks for getting in touch with us. I'm sorry your new LEGO® set didn't have all of its pieces. We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through. Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing. We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again. Your LEGO parts are on their way from our warehouse in Denmark and should be there within 7 business days. Please get in touch again if you need anything else (you'll need to remind me of the reference number on this letter). Happy building! Federica Gialanze LEGO Direct Did You Know? In 2002 LEGO Group made around 120 million mini figures! LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Christian Iversen, Lisbeth Valther Pallesen and Mads Nipper